Most new, unopened items can be returned or exchanged within 30 days of delivery. Please note, for garden products sent with free shipping, there may be up to a 20% restocking fee. In some cases, refunds can be issued after 30 days if the item is returned in the condition it was received. Please call us for more details. If an gardening product is missing, arrives broken, damaged, or is otherwise defective, please contact us within 30 days of your purchase and we'll replace it for free.
If you need to return an item, please login into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you'd like to exchange an unused item for something else, please follow the above steps. Then, simply place another order for the item you wish to purchase. You don't have to wait for the item to be returned before placing another order. We'll credit you for the returned item(s) when they arrive.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Within the lower 48 United States, orders over $40.00 ship for free. For customers in Alaska, Hawaii, Puerto Rico, and all international destinations, regular shipping rates apply. Most orders ship within 24-48 hours. Some items shipped directly from the manufacturer may require additional processing times. If an item is backordered, we'll contact you by phone or email with an updated delivery time. Otherwise, orders usually arrive within 3-5 working days.
Thanks for shopping for your nursery and garden products at Frostproof Growers Supply!